Customer Care Agent
3.
3 Quick Apply Part-time 3 hours ago Full Job Description Jefferson Lines is looking for a part-time Customer Care agent out of our Mason City depot at the Mason City Municipal Airport.
At Jefferson Lines, we're passionate about the customer experience.
As our customers' first point of contact with the company, the Customer Care team is comprised of individuals who are supportive, reliable, compassionate, and readily approach conflict with a positive, problem-solving attitude.
The Customer Care team also relies heavily on Jefferson Values, including trust, transparency, and reliability.
If you are a dedicated, personable professional who thrives in a strong, team environment, this position is a good fit for you.
Our ideal candidate is positive and team-focused, detail-oriented, task-focused, and displays the ability to problem solve.
Essential Duties and
Responsibilities:
Assist in-bound passenger calls with a quick resolution of travel issues or questions over the phone Resolve Customer Care tickets accurately, amicably, and in a timely manner while supporting company policy Bring a We Care mentality that supports positive, empathetic, and professional care toward customers at all times Collect and maintain accurate information of customer interactions, transactions, comments, and complaints Support company needs during seasonal or unexpected impacts to travel Work on additional Customer Care initiatives as determined by the Customer Care Manager Qualification/Skill Requirements:
Experience in customer service Must possess strong written, verbal, and computer skills Communicate effectively and professionally in escalated situations Quickly and independently discern and problem solve while applying policy and procedure consistency and accurately Well-experienced in Microsoft Office programs, including PowerPoint, Excel, and Word Fast learner with a strong work ethic and positive team-oriented attitude Education and/or
Experience:
High school degree or equivalent with at least 1-2 years of customer service experience Hours and Travel:
This is a Part-Time 28 hour/week position with some evening and weekend hours required based on company demands.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb steps and crouch, balance, stoop, kneel and assist disabled passengers.
Occasionally required to reach with hands or arms.
May frequently lift or move up to 20 lbs.
Job Type:
Part-time
Benefits:
401(k) Experience level:
1 year Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Ability to commute/relocate:
Clear Lake, IA 50428:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
What is your salary requirement? Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Quick Apply Part-time 3 hours ago Full Job Description Jefferson Lines is looking for a part-time Customer Care agent out of our Mason City depot at the Mason City Municipal Airport.
At Jefferson Lines, we're passionate about the customer experience.
As our customers' first point of contact with the company, the Customer Care team is comprised of individuals who are supportive, reliable, compassionate, and readily approach conflict with a positive, problem-solving attitude.
The Customer Care team also relies heavily on Jefferson Values, including trust, transparency, and reliability.
If you are a dedicated, personable professional who thrives in a strong, team environment, this position is a good fit for you.
Our ideal candidate is positive and team-focused, detail-oriented, task-focused, and displays the ability to problem solve.
Essential Duties and
Responsibilities:
Assist in-bound passenger calls with a quick resolution of travel issues or questions over the phone Resolve Customer Care tickets accurately, amicably, and in a timely manner while supporting company policy Bring a We Care mentality that supports positive, empathetic, and professional care toward customers at all times Collect and maintain accurate information of customer interactions, transactions, comments, and complaints Support company needs during seasonal or unexpected impacts to travel Work on additional Customer Care initiatives as determined by the Customer Care Manager Qualification/Skill Requirements:
Experience in customer service Must possess strong written, verbal, and computer skills Communicate effectively and professionally in escalated situations Quickly and independently discern and problem solve while applying policy and procedure consistency and accurately Well-experienced in Microsoft Office programs, including PowerPoint, Excel, and Word Fast learner with a strong work ethic and positive team-oriented attitude Education and/or
Experience:
High school degree or equivalent with at least 1-2 years of customer service experience Hours and Travel:
This is a Part-Time 28 hour/week position with some evening and weekend hours required based on company demands.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb steps and crouch, balance, stoop, kneel and assist disabled passengers.
Occasionally required to reach with hands or arms.
May frequently lift or move up to 20 lbs.
Job Type:
Part-time
Benefits:
401(k) Experience level:
1 year Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Ability to commute/relocate:
Clear Lake, IA 50428:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
What is your salary requirement? Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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